We speak games in 30+ languages

Player support

Player support
  • Player support
  • Community management
  • Technical support
  • Games surveillance
  • Premium support

Game testing

Game testing
  • Functional testing
  • UX and UI testing
  • Network and load testing
  • MMO beta testing
  • Localization QA testing

Game localization

Game localization
  • Language translation and review
  • Multimedia and graphics integration (DTP)
  • Style and character guides building
  • Glossary development
  • Cultural consulting
Capabilities

Capabilities

“30+ ways to say we care” is one of our favorite sayings at TELUS International Europe. It’s also a fact, as we serve our clients in more than 30 languages.

Romanians and Bulgarians have a natural talent for speaking foreign languages fluently. Their skills, along with a strong work ethic and friendly approach to customer care, have helped establish these countries as major multilingual BPO and call center hubs.

Learn more

Resources

Customers First magazine
Customers First magazine
in Whitepapers

The premier issue of our Customer First magazine is now available! 

Highlighting global insights on strategy and innovation, the magazine offers best practices and trends from across the contact center, customer experience and Business Process Outsourcing industries.


Download now 
Outsourcing solutions for games companies
Outsourcing solutions for games companies
in Whitepapers
We speak games in 30+ languages
You’re busy – we get it

It’s all about the release of the game, right? Product development and player support have not always gone hand-in-hand.

But we know a thing or two about games...
Download now 

Blog

The gamer connection: How Pokémon Go does player support right
The gamer connection: How Pokémon Go does player support right
From Pokémon Go to Mass Effect 3, all gamers really want is a little bit of love and support. Here's how gamer feedback and social media have changed the relationship between gamers and makers — for the better.
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Why it pays to outsource your multi-language player support
Why it pays to outsource your multi-language player support
While the state of in-house customer support in the games industry may be less than ideal, it also signals big opportunities for those games companies that view support as a brand differentiator. 
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How player support can improve KPIs and increase game revenue
How player support can improve KPIs and increase game revenue
Key Performance Indicators (KPIs) measure specific objectives, with certain KPIs serving as a sign of long-term financial success. Examples include the number of new players a game receives, an increase in spending per player and the length of time a player is active in a particular game. 
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