The benefits of hiring gamers to deliver exceptional games customer support
Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here's one approach that has impressive results. Full story
The gamer connection: How Pokémon Go does player support right
From Pokémon Go to Mass Effect 3, all gamers really want is a little bit of love and support. Here's how gamer feedback and social media have changed the relationship between gamers and makers — for the better. Full story
Why it pays to outsource your multi-language player support
While the state of in-house customer support in the games industry may be less than ideal, it also signals big opportunities for those games companies that view support as a brand differentiator.
How player support can improve KPIs and increase game revenue
Key Performance Indicators (KPIs) measure specific objectives, with certain KPIs serving as a sign of long-term financial success. Examples include the number of new players a game receives, an increase in spending per player and the length of time a player is active in a particular game.
Why player support outsourcing is good for your company
Games companies are about to collect a lot of gold coins in the years to come with the Global Games Market Report predicting that the sector will reach $107 billion in 2017. To differentiate themselves in this fast growing industry, publishers and developers today don’t rely solely on their ability to design, develop and sell amazing games. More and more, games companies realize that customer support and community management are essential for player satisfaction, retention, and ultimately, for a company’s bottom line.