The gamer connection: How Pokémon Go does player support right

The gamer connection: How Pokémon Go does player support right

From Pokémon Go to Mass Effect 3, all gamers really want is a little bit of love and support. Here's how gamer feedback and social media have changed the relationship between gamers and makers — for the better.
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Why it pays to outsource your multi-language player support

Why it pays to outsource your multi-language player support

While the state of in-house customer support in the games industry may be less than ideal, it also signals big opportunities for those games companies that view support as a brand differentiator. 
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How player support can improve KPIs and increase game revenue

How player support can improve KPIs and increase game revenue

Key Performance Indicators (KPIs) measure specific objectives, with certain KPIs serving as a sign of long-term financial success. Examples include the number of new players a game receives, an increase in spending per player and the length of time a player is active in a particular game. 
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Why player support outsourcing is good for your company

Why player support outsourcing is good for your company

Games companies are about to collect a lot of gold coins in the years to come with the Global Games Market Report predicting that the sector will reach $107 billion in 2017. To differentiate themselves in this fast growing industry, publishers and developers today don’t rely solely on their ability to design, develop and sell amazing games. More and more, games companies realize that customer support and community management are essential for player satisfaction, retention, and ultimately, for a company’s bottom line.
 
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How game localization can help you conquer new territories

How game localization can help you conquer new territories

There’s no doubt that the games industry is booming. Just look at the figures. Newzoo, a global market research company, projected that the games industry would hit USD 91.5 billion in global revenue in 2015, an increase of 9.4% compared to 2014. One of the major contributors for the global boost in sales is game localization. 
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Support for gamers by gamers or how to provide the ultimate player experience

Support for gamers by gamers or how to provide the ultimate player experience

Gamers have one thing in common and that is appreciation of exceptional service. Players respect other players, especially the ones that take the time to care. So, as a result from our partnerships with some big game names we came to the conclusion that if studios want to provide the ultimate player experience they need to develop emotional connections with players.
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