The importance of employee engagement
Facts and stats about the risk of ignoring employee engagement.
Meet the engaged and the disengaged employee
Meet the engaged and the disengaged organization
What makes an engaged organization?
Download the infographic and see what your organization could potentially win when keeping employees happy!
The culture value chain
Frost & Sullivan recently spoke with members of TELUS International, a global BPO provider, to get their perspective on the importance of an organization's culture and the impacts it has on customers and on the business itself. What follows is a set of viewpoints, from both TELUS International and Frost & Sullivan, which explore the interaction of culture, Customer Experience and the contact center.
Unleashing gen y potential in customer service
Creating a corporate culture that embraces Millennials is critical as they make up over 80% of customer service organizations. Customer service organizations that follow the best practices presented in this whitepaper have the potential to unleash the power of a generation that is naturally capable of providing high-quality customer service.
Changing the game with player support
As the interactive-entertainment industry becomes increasingly fragmented and competitive, forward-thinking studios are realizing the untapped potential of a customer service offering. The whitepaper provides deep examination of how a well-structured customer service plan can directly impact the bottom line.
Outsourcing solutions for games companies
We speak games in 30+ languages
You’re busy – we get it
It’s all about the release of the game, right? Product development and player support have not always gone hand-in-hand.
Heroes Day at TELUS International Europe – listening and learning from our experts
We are excited to have held our second annual TELUS International Heroes Day and listen and learn from for our frontline team members, our experts – who daily interact with our customers. Frontline and administration and members from the leadership team had the chance to participate in the event held on September 10th.
The Rise of Customer Support in the Gaming Industry: Insights and Best Practices from a BPO Perspective
Predicted to grow to $82 billion by 2017 (Source: Forbes), the global gaming market is forecasted to become more and more competitive. In terms of monetization, of the 400 million multiplayer online game players across the globe, 220 million did not spend money. The remaining 180 million constitute “paying” players that have an active subscription, pay once, or purchase the game through a retailer (Source: PC Gamer). Understanding players (whether paid or free-to-play) means understanding how to maximize return on game development and potentially convert non-paying players into a loyal revenue base.
What’s behind customer satisfaction?
At TELUS International Europe we love sharing industry insights, experience and innovation. That is why we are always up for participating in industry fairs and conferences. That is why we organize Executive Breakfasts across Europe, to share insights and innovations on hot topics in the customer care industry.