Infographics

The importance of employee engagement
The importance of employee engagement
Facts and stats about the risk of ignoring employee engagement.
  • Meet the engaged and the disengaged employee
  • Meet the engaged and the disengaged organization
  • What makes an engaged organization?
Download the infographic and see what your organization could potentially win when keeping employees happy!
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Whitepapers

The culture value chain
The culture value chain
Frost & Sullivan recently spoke with members of TELUS International, a global BPO provider, to get their perspective on the importance of an organization's culture and the impacts it has on customers and on the business itself. What follows is a set of viewpoints, from both TELUS International and Frost & Sullivan, which explore the interaction of culture, Customer Experience and the contact center.
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Unleashing gen y potential in customer service
Unleashing gen y potential in customer service
Creating a corporate culture that embraces Millennials is critical as they make up over 80% of customer service organizations. Customer service organizations that follow the best practices presented in this whitepaper have the potential to unleash the power of a generation that is naturally capable of providing high-quality customer service.
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Changing the game with player support
Changing the game with player support
As the interactive-entertainment industry becomes increasingly fragmented and competitive, forward-thinking studios are realizing the untapped potential of a customer service offering. The whitepaper provides deep examination of how a well-structured customer service plan can directly impact the bottom line.
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Outsourcing solutions for games companies
Outsourcing solutions for games companies
We speak games in 30+ languages
You’re busy – we get it

It’s all about the release of the game, right? Product development and player support have not always gone hand-in-hand.

But we know a thing or two about games...
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Customers First magazine
Customers First magazine

The premier issue of our Customer First magazine is now available! 

Highlighting global insights on strategy and innovation, the magazine offers best practices and trends from across the contact center, customer experience and Business Process Outsourcing industries.


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Selected articles

The Top 6 Guiding Principles in Implementing Customer Service for Gamers
The Top 6 Guiding Principles in Implementing Customer Service for Gamers
The gaming industry is undergoing dramatic change as customer service becomes another battlefield for winning over players. Customer service is often a secondary concern for studios because development, design and launch of a game are the ones driving up the numbers. 
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TELUS International Europe awarded Business Leader in CSR at the ABSL Annual Conference
TELUS International Europe awarded Business Leader in CSR at the ABSL Annual Conference
Taking into consideration the outstanding evolution of the Business Services sector in the past few years, the Association of Business Service Leaders in Romania (ABSL) acknowledged the most innovative, cutting edge initiatives of the industry during the ABSL Awards Gala 2015. The event took place on the 8th of October, 2015, at Radisson Blu, in Bucharest, Romania.
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Heroes Day at TELUS International Europe – listening and learning from our experts
Heroes Day at TELUS International Europe – listening and learning from our experts
We are excited to have held our second annual TELUS International Heroes Day and listen and learn from for our frontline team members, our experts – who daily interact with our customers. Frontline and administration and members from the leadership team had the chance to participate in the event held on September 10th
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