The ultimate player experience


Gamers have one thing in common: appreciation of exceptional service

Inspire yours!

Capabilities

Capabilities
  • We speak games in 30+ languages
  • Multi-channel - voice, chat, email, social
  • 2000+ seats in 5 locations across Europe
  • Specialized in serving the games industry

Technology

Technology
  • Collaboration in the cloud
  • Next level reporting
  • Instant translated chat, email and in-game support tools
  • Advanced project management tools

Process

Process
  • Transition and customer transformation
  • Operation and execution excellence
  • Maturity and process excellence
  • Process intelligence and agile methodology
Talk to us about games

Our view on player support

How to deliver winning mobile gaming player support – tips from industry experts

When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.

 

 


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The benefits of hiring gamers to deliver exceptional games customer support
Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here's one approach that has impressive results.
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The gamer connection: How Pokémon Go does player support right
From Pokémon Go to Mass Effect 3, all gamers really want is a little bit of love and support. Here's how gamer feedback and social media have changed the relationship between gamers and makers — for the better.
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More from our blog

Whitepapers

Customers First magazine
Customers First magazine
in Whitepapers

The premier issue of our Customer First magazine is now available! 

Highlighting global insights on strategy and innovation, the magazine offers best practices and trends from across the contact center, customer experience and Business Process Outsourcing industries.


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Outsourcing solutions for games companies
Outsourcing solutions for games companies
in Whitepapers
We speak games in 30+ languages
You’re busy – we get it

It’s all about the release of the game, right? Product development and player support have not always gone hand-in-hand.

But we know a thing or two about games...
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Case studies

Case study 1
Case study 1
The video games company wanted optimized processes and resources as well as an enhanced delivery capability platform to provide better and faster player support and expand into new markets.
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Case study 2
Case study 2
The Client is a mobile game developer company producing some of the most popular mobile games today. Available for tablets and smartphones using both Apple’s iOS and Google’s Android operating systems the games are played by millions of players every day.
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