Why customer self-service is crucial for gaming player support

Why customer self-service is crucial for gaming player support

An often tech-savvy community, gamers have long turned towards self-help customer support as a primary means of service. Learn four ways to deliver exceptional self-service player support from industry experts.

 

 


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How to exceed gamers’ customer service expectations through outsourcing

How to exceed gamers’ customer service expectations through outsourcing

Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.

 

 


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How to deliver winning mobile gaming player support – tips from industry experts

How to deliver winning mobile gaming player support – tips from industry experts

When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.

 

 


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The benefits of hiring gamers to deliver exceptional games customer support

The benefits of hiring gamers to deliver exceptional games customer support

Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here's one approach that has impressive results.
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The gamer connection: How Pokémon Go does player support right

The gamer connection: How Pokémon Go does player support right

From Pokémon Go to Mass Effect 3, all gamers really want is a little bit of love and support. Here's how gamer feedback and social media have changed the relationship between gamers and makers — for the better.
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Why it pays to outsource your multi-language player support

Why it pays to outsource your multi-language player support

While the state of in-house customer support in the games industry may be less than ideal, it also signals big opportunities for those games companies that view support as a brand differentiator. 
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