The importance of employee engagement
Facts and stats about the risk of ignoring employee engagement.
Meet the engaged and the disengaged employee
Meet the engaged and the disengaged organization
What makes an engaged organization?
Download the infographic and see what your organization could potentially win when keeping employees happy!
The culture value chain
Frost & Sullivan recently spoke with members of TELUS International, a global BPO provider, to get their perspective on the importance of an organization's culture and the impacts it has on customers and on the business itself. What follows is a set of viewpoints, from both TELUS International and Frost & Sullivan, which explore the interaction of culture, Customer Experience and the contact center.
Unleashing gen y potential in customer service
Creating a corporate culture that embraces Millennials is critical as they make up over 80% of customer service organizations. Customer service organizations that follow the best practices presented in this whitepaper have the potential to unleash the power of a generation that is naturally capable of providing high-quality customer service.
Changing the game with player support
As the interactive-entertainment industry becomes increasingly fragmented and competitive, forward-thinking studios are realizing the untapped potential of a customer service offering. The whitepaper provides deep examination of how a well-structured customer service plan can directly impact the bottom line.
Outsourcing solutions for games companies
We speak games in 30+ languages
You’re busy – we get it
It’s all about the release of the game, right? Product development and player support have not always gone hand-in-hand.
For game gurus: Quality is a game changer and it really is possible to be bug free!
You better than anyone else know that game quality is everything! Video games are complex and difficult to design and test no matter whether you are developing AAA game or the next Flappy Bird. You also (probably painfully) know that ensuring sufficient pre-release functional testing is a humongous challenge.
Let’s talk about games at gamescom in Cologne!
With gamescom coming up in two weeks in Cologne, Germany, August 5 to 9, we’ve got games on our minds! We are very excited about this year’s event as we are now happy to share with you that we have extended our games services.
What’s behind customer satisfaction?
At TELUS International Europe we love sharing industry insights, experience and innovation. That is why we are always up for participating in industry fairs and conferences. That is why we organize Executive Breakfasts across Europe, to share insights and innovations on hot topics in the customer care industry.