The importance of employee engagement
Facts and stats about the risk of ignoring employee engagement.
Meet the engaged and the disengaged employee
Meet the engaged and the disengaged organization
What makes an engaged organization?
Download the infographic and see what your organization could potentially win when keeping employees happy!
The culture value chain
Frost & Sullivan recently spoke with members of TELUS International, a global BPO provider, to get their perspective on the importance of an organization's culture and the impacts it has on customers and on the business itself. What follows is a set of viewpoints, from both TELUS International and Frost & Sullivan, which explore the interaction of culture, Customer Experience and the contact center.
Unleashing gen y potential in customer service
Creating a corporate culture that embraces Millennials is critical as they make up over 80% of customer service organizations. Customer service organizations that follow the best practices presented in this whitepaper have the potential to unleash the power of a generation that is naturally capable of providing high-quality customer service.
Changing the game with player support
As the interactive-entertainment industry becomes increasingly fragmented and competitive, forward-thinking studios are realizing the untapped potential of a customer service offering. The whitepaper provides deep examination of how a well-structured customer service plan can directly impact the bottom line.
Outsourcing solutions for games companies
We speak games in 30+ languages
You’re busy – we get it
It’s all about the release of the game, right? Product development and player support have not always gone hand-in-hand.
Heroes Day at TELUS International Europe – listening and learning from our experts
We are excited to have held our second annual TELUS International Heroes Day and listen and learn from for our frontline team members, our experts – who daily interact with our customers. Frontline and administration and members from the leadership team had the chance to participate in the event held on September 10th.
How to Up your Game in Customer Service
Product development and player support have not always gone hand in hand. In fact, exceptional customer service from a gaming company might be surprising. Considering that the online gaming economy relies heavily on attracting and retaining players, and then moving them to recurring monthly or micro payments, the lack of good customer support is even more surprising. A growing player base requires happy players. Recurring payments requires recurring customers. Customer service should be a given.
Bulgaria wins Offshoring Destination of the Year Award
As a business process outsourcing and information technology outsourcing provider operating in Bulgaria for more than 10 years now we are delighted to share with you that Bulgaria was awarded “Offshoring Designation of the Year Award” at the European Outsourcing Association Awards (EOAA) 2015.