The ultimate player experience


Gamers have one thing in common: appreciation of exceptional service

Inspire yours!

Capabilities

Capabilities
  • We speak games in 30+ languages
  • Multi-channel - voice, chat, email, social
  • 2000+ seats in 5 locations across Europe
  • Specialized in serving the games industry

Technology

Technology
  • Collaboration in the cloud
  • Next level reporting
  • Instant translated chat, email and in-game support tools
  • Advanced project management tools

Process

Process
  • Transition and customer transformation
  • Operation and execution excellence
  • Maturity and process excellence
  • Process intelligence and agile methodology
Talk to us about games

Our view on player support

Why customer self-service is crucial for gaming player support

An often tech-savvy community, gamers have long turned towards self-help customer support as a primary means of service. Learn four ways to deliver exceptional self-service player support from industry experts.

 

 


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How to exceed gamers’ customer service expectations through outsourcing

Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.

 

 


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How to deliver winning mobile gaming player support – tips from industry experts

When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.

 

 


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More from our blog

Whitepapers

Outsourcing solutions for games companies
Outsourcing solutions for games companies
in Whitepapers
We speak games in 30+ languages
You’re busy – we get it

It’s all about the release of the game, right? Product development and player support have not always gone hand-in-hand.

But we know a thing or two about games...
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Changing the game with player support
Changing the game with player support
in Whitepapers
As the interactive-entertainment industry becomes increasingly fragmented and competitive, forward-thinking studios are realizing the untapped potential of a customer service offering. The whitepaper provides deep examination of how a well-structured customer service plan can directly impact the bottom line.
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Case studies

Case study 1
Case study 1
The video games company wanted optimized processes and resources as well as an enhanced delivery capability platform to provide better and faster player support and expand into new markets.
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Case study 2
Case study 2
The Client is a mobile game developer company producing some of the most popular mobile games today. Available for tablets and smartphones using both Apple’s iOS and Google’s Android operating systems the games are played by millions of players every day.
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